Alphabet

A – B – C – D – E – F – G – H – I – J – K – L – M – N – O – P – Q – R – S – T – U – V – W – X – Y – Z

Communal Areas 

• The shared entrances, halls, stairways, passages, fire escapes, roads and paths leading to your home. Grassed, cultivated, and other shared areas within the estate and block boundaries

Fixtures & fittings. These include:

• Installation for supplying or using gas, electricity and water;
• Built-in furniture;
• Internal fixed glass;
• Basins, sinks, baths and toilets;
• Pipes, ducts, tanks, wires, cables, switches, boilers and storage heaters;
• Fixed wall, floor or ceiling coverings, other than carpets

Housing office

• Your local managing agent
• Resident’s management organisation
• Resident’s co-operative, or
• The council housing department

Other Charges

• These include charges for heating, hot water, and the use of a shed

Property

• Your home and any land for which you pay rent

RMO

• Resident Management Organisation

Tenant 

• The person(s) to whom we have granted the tenancy

TMO

• Tenant Management Organisation