Convent Co-operative surveyed all its residents to understand how satisfied they are with the services and management of the estate. The results helped us identify what we are doing well and where we can improve. Our survey is based on the Regulator of Social Housing’s questionnaire.

Methodology

Responses were collected through an estate-wide survey distributed to all residents, including council tenants, leaseholders, private tenants, and non-resident leaseholders, reflecting the Co-operative’s mixed community structure. There were 36 respondents.

Perception measures below have been calculated in accordance with the Regulator’s guidance: the percentage score for each measure represents the number of respondents selecting “Satisfied” or “Very satisfied” divided by the total number of valid responses to that question. Neutral (“Neither satisfied nor dissatisfied”), dissatisfied responses, and blank responses are excluded from the positive satisfaction percentage.

Convent Co-operative voluntarily collected Tenant Satisfaction Measures (TSMs) in line with the Regulator of Social Housing’s Tenant Perception Survey requirements. As the coop manages fewer than 1,000 homes, it is not required to submit TSM data to the Regulator. Results have been benchmarked against the published 2024/25 TSM outcomes of Wandsworth Borough Council for contextual comparison only.

The survey was open from January to March 2026.

Who responded to the survey?

Benchmarking against Wandsworth Council’s Measures (see notes above)

It should be noted that WBC’s figures relate solely to social housing tenants and are based on a significantly larger housing stock, whereas Convent’s results reflect responses from a smaller, mixed tenure resident base. Small sample sizes may therefore result in greater percentage variability, and direct comparisons should be interpreted with appropriate caution.

Comments left by responders

• The garden behind apartment block 4-12 is not suitable for use despite correspondence two years ago detailing it would be made suitable for a play area for children. As an owner, this also impacts market value.
• The Co-operative has struggled to gain access to reliable workmen/women, not a failing on the management, just a reality in getting commitment from traders.
• It is brilliantly run.
• They are doing a very great job.
• Re improvement, the fabric and cleanliness of the bin sheds and need for a deep clean/scrub of the entrance hall areas..
• The unused land behind flats 2 – 32 is wasteful and could/should serve a purpose to the residents, a small children’s playground would be ideal.
• I have lived here for over 5 years as a freeholder. We have a beautiful and safe space, which I appreciate is curated and maintained by our highly professional management team.
• Current proposals from WBC to improve systems and processes would support their roles enormously. Greater resident participation would also amplify the work they do and could have a huge impact here.
• Ready to support any initiative to improve/maintain the estate.
• Small street bins.